PRIVACY POLICY
The Gallery Hairdressing Ltd
Company Registration No: 5550556
Effective Date: 4th July 2025
At The Gallery Hairdressing Ltd, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us—whether in person at our salon, through our website at www.thegallerytw.co.uk, or via phone and email.
1. Who We Are
The Gallery Hairdressing Ltd
63–67 London Road,
Tunbridge Wells,
Kent, TN4 0PA,
United Kingdom
Website: www.thegallerytw.co.uk
Email: info@thegallerytw.co.uk
Phone: 01892 514900
Company Registration Number: 5550556
We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR).
2. What Personal Data We Collect
We may collect and process the following personal information:
• Your name
• Contact details (email address, phone number, address)
• Appointment and service history
• Hair type or style preferences
• Allergy or medical information (only if relevant to your treatment)
• Payment information Held through Phorestpay
• Photographs (only with your consent for marketing purposes)
We collect this data when you:
• Book an appointment (online, by phone, or in person)
• Use our website contact form or booking system
• Subscribe to our mailing list or follow us on social media
• Visit our salon for a consultation or service
3. How We Use Your Data
We use your personal information to:
• Book and manage your appointments
• Provide tailored hair and beauty services
• Contact you with appointment reminders or service updates
• Process payments
• Respond to enquiries, feedback, or complaints
• Send you marketing offers (only with your consent)
4. Legal Bases for Processing
Under the UK GDPR, we process your data based on:
• Contract – to fulfil our service obligations to you
• Consent – for marketing or promotional purposes
• Legal obligation – to comply with applicable laws
• Legitimate interest – to manage and grow our business
5. Marketing Communications
If you have opted in, we may send you promotional emails or texts about our latest offers or services. You can unsubscribe at any time by:
• Clicking “unsubscribe” in any marketing email
• Contacting us at info@thegallerytw.co.uk
We will never send marketing messages without your explicit consent.
6. Data Storage and Security
We store your personal information securely, using a salon management system that is GDPR-compliant. Only authorised staff have access to your information. We take appropriate measures to prevent unauthorised access, disclosure, or misuse.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.
7. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
• Trusted service providers (such as salon booking or email systems)
• Payment processors
• Legal or regulatory authorities if required by law
All third parties we work with are contractually obligated to protect your data.
8. Your Rights
Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (in certain circumstances)
• Object to or restrict how we use your data
• Withdraw your consent at any time
• Complain to the Information Commissioner’s Office (ICO) if you believe we are mishandling your data
To exercise your rights, please contact us at:
Email: info@thegallerytw.co.uk
More information is available at the ICO website: www.ico.org.uk
9. Cookies and Website Tracking
Our website may use cookies or analytics tools to improve user experience and monitor website traffic. You will be informed of this via a cookie banner when you visit www.thegallerytw.co.uk, and can manage your cookie preferences at any time.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We encourage you to review it regularly.
11. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
The Gallery Hairdressing Ltd
63–67 London Road,
Tunbridge Wells,
Kent, TN4 0PA
Email: info@thegallerytw.co.uk
Website: www.thegallerytw.co.uk